Do You Know Business Voice?
Author: BUKA CHINA SKYLINE TELECOM CLOUD SMS PLATFORM Release time:We may receive fewer voice calls than SMS messages from different merchants. However, voice communication is also crucial to company management.
Business voice is mainly used by enterprises to communicate with employees and customers.
3 Types of Voice
Currently, there are three types of voice communication models on the market. We'll discuss each of them in detail.
1. Phone to phone.
It is the traditional voice communication method supported by telecom operators in different countries. It obeys 2G 3G 4G 5G protocols. People are charged by the voice time they are taking.
2. Over the Internet.
It is a new voice communication method that obeys the VoIP(Voice over Internet Protocol). WhatsApp, Skype, and WeChat are all using it. The service provider builds the server to support the communication. With the Internet and the app, you can have voice calls to anyone around the world who also install the app, and it is free of charge.
3. Internet to phone.
This type of voice communication service is provided by voice providers, who cooperate with telecommunication operators and develop an app or a platform. With Internet to phone voice service, enterprises can reach the phone numbers of employees and customers through the Internet, which is quite convenient.
At first, what WhatsApp and Skype provide is only voice communication over the Internet. As there are needs to reach people around the world who don't install the app, these two online communication companies begin to cooperate with voice providers to reach people on cell phones. After all, the cell phone is the ultimate communication tool.
Use Cases of Voice
Business voice is considered part of the communication methods of enterprise. Enterprise needs to communicate with employees and customers. Advanced enterprises are building contact centers to better communicate with customers and between employees through all kinds of channels. Voice calls are part of the function of the contact center.
As a method of communication, voice is better on certain occasions than text information. We will give some examples.
a. When SMS verification is failed to receive, voice SMS can be a supplemental choice for customers to stay tuned.
b. When the customer is not available to read a text, like during walking or driving, a voice call is how enterprises convey the message successfully.
c. Normally, a voice call can contain more information than a text message. It can also convey an emotional message enabling better comfort to the customers and employees or conveying sensitive messages.
Voice SDK
Next, we'll talk about voice SDK.
SDK is the abbreviation for the software development kit. Voice providers send the voice SDK to their customers. It is a set of APIs used by enterprises to use voice products. Different voice providers have different voice SDKs.
Closure
We all know how important it is for enterprises to communicate more with employees and customers. Voice can be a quicker and more straightforward way of communication. As a key communication method, business voice will continue to play an essential role in present and future communications with its unique strength.
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