How does Klaviyo SMS pricing work?
With Klaviyo SMS, you are charged monthly based on the number of contacts that receive at least one SMS/MMS message during your billing cycle. Your first 50 contacts are free. Then, you can upgrade to a paid plan as your list grows. Each plan includes a maximum number of text messages you can send your contacts during your billing period.
How many MMS messages can I send?
With every SMS plan, you are allocated a maximum number of text messages you can send to your subscribers every month. Each MMS message (a text message over 160 characters or containing an image or GIF) counts as 3 messages, while each SMS message counts as 1 message.
Does Klaviyo offer a free tier for SMS?
We do offer a free tier. You can create an account, import and sync your data, customize templates and emails, and use many of Klaviyo’s features for free. A free account also includes a complimentary phone number and up to 150 SMS messages, which you can use to reach up to 50 SMS contacts each month. You’ll be prompted to upgrade once you exceed that limit.
What if I have more contacts than my plan allows, or need to send more email/SMS?
Don’t worry. If you go over the number of contacts or messages in your email or SMS plan, we’ll give you the option to upgrade your plan (and we’ll send you a friendly email too). You’ll always be asked to confirm an account upgrade before it happens. You can upgrade email and SMS channels independently.
How do I pay?
We accept all major credit cards and you can enter or update your payment details on your account page at any time.
I have more questions. How can I talk to someone?
We’re always here to help. Send us an email (sales@klaviyo.com) and we’ll get you in touch with the right person on our team.
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